COVID-19 Shipping Delays
While we are as committed as ever to being a part of healthy lifestyles, we also understand that we are in unprecedented times. We will do our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping. Due to COVID-19 safety precautions, orders may take 7 to 10 days to receive.
Processing Time
All orders are processed within 5 business days or sooner depending on the volume of orders. ChelzCloset processes all orders using the United States Postal Service USPS & UPS. Priority /Free Shipping orders are processed within 5 business days from the date of purchase. Orders placed on the weekends, holidays will be processed the next business day.
Address Verification
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
Shipping fees are non-refundable. If you refuse any shipments from ChelzCloset, you will be held responsible
for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
Priority and Free Shipping is 7 to 10 Business Days
If within the continental US, your order should be received within 7 to 10 business days. Once your order has been shipped, you will receive a confirmation email with your tracking info. Please allow 24 hours after the item has left, to track your package online with USPS.
Overnight & Express Shipping
Time-frame is 3 to 4 business days
If your order is placed Monday – Thursday by 10 AM EST, your order will be shipped the same day. You can expect to receive your item the next day; unless you live in a 2- day area.
(Contact your local UPS to check your area).
Overnight and Express can not be shipped to P.O Box address.